Shipping Terms and Agreements
Many of the products available on this website are delivered via a
freight carrier. These type
of deliveries require a delivery appointment to assist with the
unloading of goods, along with inspecting and signing for the
delivery. When the shipment arrives near your location, you will be
contacted by the carrier to arrange a delivery appointment. While the
carrier may allow some flexibility in appointment times, lengthy delays
in appointments may result in storage fees. Plan-it-Play is not responsible for such fees.
carrier will deliver as close to your property line (curbside) as is
accessible to the vehicle. Swing set deliveries will include liftgate services to assist with offloading the pallet from the truck. The driver is under no obligation to assist
with the unloading of the shipment; therefore, it is recommended that
your have one or more assistants to help unload the delivery. While
the total weight of such products may be very heavy, the product is
divided into boxes that are more manageable by 1-2 people. In a case of a delivery that does not include liftgate service, you will be
given a reasonable amount of time to complete the offloading of the
shipment, typically 15-30 minutes.
Merchandise is shipped F.O.B. shipping point. It is
very important that you thoroughly inspect the merchandise for any damages that
may have occurred during transport. ANY damages that are discovered must be
notated on the bill of lading/delivery receipt that you sign. Have the driver
initial any damage report and be sure to obtain a copy of this delivery
document. Failure to document any transportation related damage may result
in delays or even the inability for us to send you replacement parts.
No additional charges should be presented to
you at the time of delivery. However, you may request additional services of the carrier (two-man delivery, inside delivery, lift gate, or address change) once the carrier contacts you. These services may involve additional charges, and are not the
responsibility of Plan-it-Play.
For All Delivery Types
Plan-it-Play is not responsible for deliveries that are misdirected due to an incorrect shipping address, including any fees incurred from misdirected deliveries. If a shipment cannot be delivered successfully as a result of invalid shipping address, or if no one is available to accept/sign for the delivery after an extended period of time, the carrier may need to return the shipment to our warehouse. If this should occur, after a reasonable attempt has been made to make these arrangements with the recipient, a refund for the purchase will be provided, minus shipping fees.
While Plan-it-Play works closely with its carriers to assure timely shipment of your order, delivery times are NOT guaranteed, and various factors can impact the carrier's ability to deliver within the expected time frame. These factors include:
Plan-it-Play's $49 swing set delivery offer is good for a standard delivery (no rush deliveries), and is available ONLY in the lower 48 states. Deliveries refused, including those due to late deliveries on the carrier's behalf will be refunded minus all incurred shipping costs, which may included, but is not limited to, shipping costs to and from the respective delivery address.
- your location in relation to our warehouse
- the carrier
- other unforeseen events that may delay shipping time